Customer service

Technical assistance: our strengths

Our service team is committed to providing high quality service and maintaining customer satisfaction on a daily basis.
Field support
Our specialist staff work together with our dealers' technicians on a daily basis to ensure that work in the field is managed efficiently at all stages.
Quick solutions
The customer contacts one of our dealers directly and is supported by our Help Desk, which guarantees fast remote assistance.
Training
The specialised training of our staff, dealers, branch trainers and importers is essential to ensure qualified service in every sector.
Warranty
MASCHIO GASPARDO's assistance continues also after the end of the warranty period through several services to support the customer in order to keep his satisfaction high.

Original spare parts

We produce the majority of spare parts internally to ensure continuous and timely availability

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Preseason Check

The preventive maintenance service is aimed to enhance the correct setting of your equipment before the season of use through recommended checks. Among the most important advantages: machine ready for the season; reduction in downtime; saving of time and money.

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Machine fielding and set up

The assistance service provides the support of specialized technicians for the  starting operation of your equipment. By requesting the service from one of our dealers, you can obtain numerous advantages, including: equipment connection to the tractor; equipment correct adjustment to ensure high performance; complete equipment functions controls; maintenance and safety instructions.

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Our dealers

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International assistance
The assistance service is guaranteed all over the world thanks to a widespread dealers network offering a quality service in more than 100 Countries. The direct collaboration with MASCHIO GASPARDO technical staff allows the dealer to provide quick and effective solutions on the basis of requested needs.

Qualified support
Our dealers' technicians are professionally qualified thanks to the training programme provided by MASCHIO GASPARDO Academy, which enables them to increase essential skills to guarantee efficient technical support.

Expertise at your service
 @WORK is the gateway for our dealers that allow them to access all your equipment documentation, enter warranty claims, download software to update your machines and access training courses. The wide range of applications available allows you to offer a professional and fast service. 

Original spare parts
Original spare parts keep your equipment performing at its best throughout its working life. Spare parts stocked at our local dealer ensures a fast and efficient assistant service.

Premium Service
PREMIUM dealers offer qualified and certified assistance through exclusive services such as the Preseason Check and machine diagnostic using specific tools. Among the services offered, the Weekend Service guarantees qualified assistance on holidays and pre-holidays during the high season, while the Spare Parts Delivery Service allows spare parts delivery directly to the end user.

PREMIUM PARTNER

PREMIUM PARTNER
Qualified and certified assistance through exclusive services developed for your every need.